Frequently Asked Questions 

 

How are prices determined?

• Product prices are set by our suppliers. We calculate our prices based on acquisition costs, operational expenses, and profit margins.

How long does it take for products to be delivered?

• Delivery times vary depending on the supplier and destination. Typically, products are delivered within a period of 7 to 12 weeks. However, specific delivery times can be found on the product pages.

How can I track my order?

• We provide tracking information whenever possible. As soon as your order is dispatched, you will receive an email with tracking details to monitor the delivery status. (Service in development)

What is your return policy?

• We accept returns on products that are undamaged and unused within 15 days of delivery. For more information on our return policy, please visit our Policies page.

How do you handle damaged or lost products?

• If you receive a damaged product or if your order is lost during transportation, please contact us immediately. We will resolve the situation according to our return and warranty policies.

What payment methods do you accept?

• We accept a variety of payment methods, including credit cards, and other electronic payment methods such as Google Pay, Apple Pay, and Shop Pay. You can find the available payment options at the checkout.

Do you offer customer support?

• Yes, we are here to assist you! You can reach out to us via email or through our customer support chat. We are currently developing support via WhatsApp. We are ready to answer all your questions and provide assistance as needed.

Do you provide warranties on products?

• Most of our products come with a limited warranty. Specific warranty information can be found on the product pages. If you have any questions about the warranty for a specific product, please contact us.

Do you offer discounts or promotions?

• Yes, we periodically offer discounts and promotions in our store. Keep an eye on our social media and subscribe to our newsletter to receive updates on special offers and discounts.